Return Policy
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned or refunded. We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.
All returns must be initiated within 7 days of order delivery date.
Hair must be in the original state the same as it was sent to you. Please ensure to include your invoice receipt with packaging when returning.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us!
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final. We are a wholesale hair extension company and do not have large margins that might factor this into their retail pricing. This applies to both online and in-store purchases.
Please note that our online store is separate from our store, therefore online orders cannot be returned for in-store credit and they must be refunded to their original form of payment. Online orders cannot be exchanged in-store.
All clearance products including special listings are Final Sale and cannot be returned or exchanged.
Contact Us with any question you may have about your potential return.
You can ship returns and exchanges to:
She's Pretty Beauty
P.O. Box 7511
Freeport, NY 11520
Office Hours:
Monday – Friday 9 am – 7 pm
Saturday 10 am – 4 pm
Service@ShesPrettyBeauty.com
Clearance Products
All clearance products including special listings are Final Sale and cannot be returned or exchanged.
If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.
Digital Products
All digital products including Product Photos are non-refundable.
If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.
Custom Products
All custom branding items including printed and digital are non-refundable.
If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.